Shipping & Returns
What are Going Coco's domestic shipping fees?
Shipping is $5 flat fee on any order, no matter quantity purchased, through Australian Standard Post tracked package.
When will my order be processed?
Delivery times are estimated based on orders placed between Monday to Saturday.
Orders processing time is 1 - 3 business days.
How long will it take for my order to arrive?
3 - 8 working days, up to 10 - 15 working days for remote locations or Western Australia and NT.
From time to time, please allow extra time for delays occasioned by Australia Post.
Parcel is subject to safe drop unless requested otherwise via delivery comments box.
Delivery to PO Boxes, Parcel Collect and Parcel Lockers available at no extra cost.
Express Post
Express Post service available, just select this in the delivery options at checkout.
Do you ship internationally?
Yes, we do! We ship internationally at a fixed rate of approximately $19 (USD) which is added at checkout. Estimated delivery times are 6-15 business days. All orders are shipped with tracking through Australia Post. You will receive notifications upon dispatch, arrival at country of destination and once parcel has been delivered successfully.
Internationally shipped goods cannot be returned or refunded due to complexities associated with length of time to ship, return and warehouse which could see products not returned in a saleable condition.
For any further queries, please contact us for a prompt and friendly response.